Returns & Refunds

Last updated: 23 July 2026

We want you to be happy with your purchase. This policy explains how returns and refunds work, and your statutory rights.

Your right to cancel (UK)

If you are a consumer in the UK, you have a legal right to cancel most online orders within 14 days of receiving your item, for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You then have a further 14 days to send the item back.

We offer a return window of 14 days from delivery, matching the statutory minimum above.

How to return an item

1. Email us at theteam@candlelampwarmers.co.uk with your order number and let us know you'd like to return your item.
2. We'll confirm the return address and next steps.
3. Send the item back in a resaleable condition, ideally in its original packaging. Keep your proof of postage.

Return postage: You cover the cost of return postage unless the item arrived faulty, damaged, or not as described, in which case we cover it.

Refunds

Once we receive and check your return, we'll refund you within 5 to 10 days to your original payment method. Delivery charges are refunded in line with your statutory rights.

Faulty or incorrect items

If your item arrives faulty, damaged, or not as described, contact us and we'll put it right at no cost to you — a repair, replacement, or refund. This does not affect your statutory rights.

Contact

Questions about a return? Email theteam@candlelampwarmers.co.uk or see our contact page.

Returning a glass or woven lampshade

Every lamp we sell has a glass, mosaic or handwoven shade. Please keep the original packaging where you can and use it for any return — a shade posted loose is very likely to arrive damaged, and we cannot refund an item that is broken in transit back to us because it was not protected.

Bulbs are consumable. A used bulb does not stop you returning a lamp, but please return any unused spare bulb with it.